Return and Refund Policy of Cupsandgo.com

At Cupsandgo.com, we are committed to ensuring the complete satisfaction of our customers. If you are not entirely satisfied with your purchase, we are here to assist you with a simple and transparent return and refund policy.

Returns

•Return Period: You have 30 days from the date of receiving your order to initiate a return.

•Product Condition: Returned products must be in their original condition, unused, with intact tags, and accompanied by all accessories and original packaging.

•Return Procedure: To initiate a return, please contact our customer support team at support@cupsandgo.com, providing your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.

•Required Documentation: Returned items must be accompanied by the receipt or proof of purchase.

Refunds

•Refund Processing: Once we receive and inspect your return, we will process your refund promptly. You will be notified of the receipt and approval of your return.

•Refund Method: Refunds will be issued using the payment method used for the original purchase unless otherwise requested. The refund processing time is 14 days following the receipt of the returned item.

•Return Shipping Fees: Return shipping fees are the customer’s responsibility, except in cases of defective products or an error on our part in the order.

Exchanges

•Arranging Exchanges: If you wish to exchange an item, please contact our customer service team at support@cupsandgo.com to arrange the exchange.

•Stock Availability: Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be offered.

Exceptions

•Customized Products: Customized or engraved products are not eligible for returns unless there is a manufacturing defect.

•Defective Products: Defective products are covered by our warranty and can be returned for replacement or refund, as per your preference.

Contact

For any additional questions regarding our return and refund policy, please feel free to contact our customer support team at support@cupsandgo.com. We are here to assist you and provide the best possible shopping experience.